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Buyers Guide

  Handling and Shipping

 

1. We will start to operate your orders once the payment is received and requirement with measurement from buyer are cleared.

2. The handling time may vary due to unforeseen reasons.  Normally it takes 10-25 working days to produce clothes, and 7-10 working days to produce shoes. As for accessories such as wig and cosplay props please consult us by email: cosplaytree@gmail.com.  

3. We ship to confirmed address only. Buyers are recommended to leave a phone number so that we can put it on the shipping label for smoother delivery.

4. All the shipments have tracking numbers. We will send the tracking numbers once the items are shipped through email to you

5. We ship small parcels(Less than 2.0kg) by Registered Airmail. Please be advised that we have chosen the most economic shipping methods. Normally it will take 15-30 days to reach your country. If you have urgent shipping requirements, please contact us to confirm the availability before placing the order. Additional cost around usd20/shipment will be involved for such urgent needs.

6. Please note that our prices don't include the import duties or taxation of the destination countries if occur.

7. We offer Drop Shipping service.

 

Exchange Policies

 

1. Please note that all the items are handmade and based on sizing charts or customized measure provided by buyers.

 

2. Normally we do not allow refunds or return for Cosplay Costumes. All pictures are actually and correctly taken, please check the description and auction pictures before bidding. Thank you for cooperation.

 

3. Exchange may be acceptable based on manufacturer's defect or sizing problems. The buyer would be responsible for the shipping and handling fee of product returning.

 

4. If you find any defect in material, quality or the garment was the incorrect size, you must notify us by email:   cosplaytree@gmail.com   within 48 hours after receiving your order. The item(s) will be received for exchange only when you get authorization from us by email.

 

5. We reserve the legal right to REFUSE unauthorized returns. All items must be new, clean and unworn, and shipped back by courier with tracking number.

 

6. No refund will be given if returned item has been worn or damaged.

 

7. We do not accept FREE sample commission request. New clothes, especially decent quality with accurate details cosplay costume need hard work on pattern making, fabrics/accessories making/stock, redesign, sample making, adjustment and final confirmation. And many commission pattern only used once because they are very special.

 

 

Commission service

 

Do you have a special idea about custom made clothes? You may draw your own design, or pick up a desirable design from magazine and try our commission service!

 

It’s pretty pleasure to make new designs. If you have own idea, and want us to realize it, please just send us your requirement and reference pictures.

 

Just before send your enquiry email, please read below notification:

When we accept commission according to client’s description, requirement, personal measurement and reference pictures, we would make all we can to effect client’s requirement as accurately as possible, and would clarify all we can to clients before ordering/making. But it’s impossible that the finished work is exactly same as the reference pictures we received, the possible reason are as following: difference on fabrics, lace and material, color difference, client’s status, and especially for cosplay commission, the actual clothes pattern cannot achieve some requirement of Drawing Effects (such as a float shape hoop skirt without any inside prop, or all black threads in the costumes--that is because the edge of the original pictures was drawn in black--if you have this special requirement you need to inform us firstly before making, some of them is beyond our ability, some could be arranged. ).