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Exchange Policies

Please note that all the items are handmade and based  measurements given on sizing charts or custom measure given.


As we do not allow refunds or return for Cosplay Costumes. All pictures are actually and correctly taken, please check the description and auction pictures before bidding. Thank you.

Exchange may be acceptable based on manufacturer's defect or sizing problems. The buyer would be responsible for the shipping and handling fee of product returning.

If you find any defect in material, quality or the garment was the incorrect size, you must notify us by email:   cosplaytree@gmail.com   within 48 hours after receiving your order. The item(s) will be received for exchange only when you get authorization from us by email.
 
We reserves the legal right to REFUSE unauthorized returns. All items must be new, clean and unworn, and shipped back by courier with tracking number.

No refund will be given if returned item has been worn or damaged.